Some products normally have a fair amount of paper(and some plastic) for user manuals, help guides and other product documentation inside the box. After the product is shipped these become a stale source of information and:
- they have duplicated information in different languages since they normally have to account for all the markets the product is in;
- the information can’t be indexed and searched;
- there’s no easy way for the user to leave feedback;
All the problems mentioned could be solved by having a web-based platform where you can manage and maintain your documentation and generate QR codes that would then go into the product box. Paper/plastic footprint would be kept at a minimum, or, even better, the QR code could even be printed directly on the box used for the product.
How would it work?
- An internal dashboard where the user can manage projects, documents, translations and everything else;
PDF documents can be upload or the user can use integrations for his favorite writing tool like Notion, etc;
Each project gets its QR code that’ll link to a public page with all the projects and their documents;
- End users visiting the public page have access to content according to their language, can leave feedback, search the information, etc;
- Instead of having paperback manuals in the product box, we can replace it with a QR code linking to an online version that’s always up-to-date;